How Technologists Could Whipsaw Content Providers Using the DMCA

Filed under:Computing, Economics, Society, marketing — posted by Nic "RedWord" Smith on July 12, 02007 @ 11:13 PM

It occurred to me today that there’s a unique opportunity, right now, for technologists to provide for a more robust environment for distributing content works, which embraces and extends the DMCA’s anti-circumvention provisions, rather than attempting to get around them or fight them head-on. This opportunity involves setting up a licensing non-profit to act as a weak “gateway to publisher distributors.” Although careful implementation and attention to new legislation is required to insure that currently dominant content providers do not successfully sabotage this effort, nonetheless this plan would not require any legislative cooperation.

 

No amount of cajoling is likely to make the oligopoly of the music industry change their ways. Rather, the market must be fundamentally restructured. But given that current copyright law gives monopoly power over information for a very long time, how can this be done? I suspect that some clever contracts, marketing, and technology can combine to effectively force the information monopolists to submit to the public good.

To begin, we require a technological platform for delivering content. The platform must have strong incentives for consumers and content providers to use it. Content providers will use it iff it is popular with consumers, greatly simplifying the matter. The technological platform must use the anti-circumvention provisions of the DMCA, which effectively means that content given to the consumers does have at least some minor restrictions (at a minimum, some weak encryption and a counter that keeps track of when copies are made).

Now, the fun part: the keys to the technological platform are owned by a not for profit organization, a “gatekeeper”, which has the explicit goal of making information as widely available as possible for as long as possible. The organization may maintain its own archive and library of materials, but does not presume that it has a good awareness of what consumers want to know, hear, experience, or see over the long run. Rather, it licenses access to its consumer platform and content that it itself has recently licensed to distributors and publishers on a non-exclusive basis. The effect, after some time, would be that our “gatekeeper” organization has monopsony powers to wield against content creators in negotiating licensing fees, while publishers and distributors would compete against each other on more or less equal footing. Distributors and publishers cannot legally access the technological platform without agreeing to the competitive “rules of the game” set down by the gatekeeper. This is the whipsaw alluded to in the title, in which the law that content distributors lobbied for is wielded against them.

But, what draws consumers to a platform? There are a lot of arguments, but the amount of content available on the platform is a good start. There is more free content available today than ever before, due to the Internet and the rise of copyleft philosophy. Software, art, and prose can all be thought of as being pre-licensed to our gatekeeper at a cost of nearly free. Thus, our content platform gets a running head start on any other in history.

Extra Stupid Email Marketing

Filed under:marketing — posted by Nic "RedWord" Smith on July 1, 02007 @ 12:05 PM

I got this from a company I bought something from a month ago or so [my notes appear in brackets, like this]:

As one of our best customers [I've bought something from them once, maybe twice in the last two years], you’ve been selected to receive email updates [translation: "we've decided to send you spam"] on exciting ["cliche"] in-store and online promotions ["please buy something, I have a wife and five children!"]. You’ll also be among the first to know ["we'll tell everyone and their uncle's dog"] about new products ["repackaged junk we couldn't move as fast as we'd like"] and special services ["opportunities to give us more money"].

Plus, you’ll get: ["But wait, there's more!:"]

  • Exclusive coupons and offers ["Coupons exclusive to human beings only!"]
  • Advance notice about grand openings, and special events ["Irrelevant messages about things only we care about!"]

This message is wrong. All wrong. It’s not even close to right. It gets started on the wrong foot by presuming a relationship that doesn’t exist, then goes on to talk about what the merchant wants to do to me, rather than what the merchant can do for me.

I’m far from a marketing guru, but here’s something that would have gotten me to reconsider my opinion about this email: an honest, amazing deal, put first thing in this message. By “amazing,” I mean no less than a 40% discount on something that I could reasonably be expected to actually want. This company can’t reasonably know how obvious it is that I’m not “one of their best customers,” but they do know what I purchased recently: a new laptop computer. Why not offer me a cheap travel mouse? A cooling pad? A pen drive? No, they wouldn’t make money on a purchase like that, they’d probably lose a bit of money – but they might actually get that “one of our best customers” relationship that they seem to want.



image: detail of installation by Bronwyn Lace